How can I send back my items?
How long does it take to make an exchange?
What can I do if the items I have received are damaged?
What about the warranty time?
How do I get my money back?
What happeness to my credit after an exchange?
Right of withdrawal
The following payment methods are available at DefShop:
Payment in advance / EU standard bank transfer
When paying in advance, you will receive order confirmation by email immediately after the order process is complete. Please use the bank details provided in the order confirmation to make payment. After your payment has been received you will receive confirmation of payment from us and the packet will be sent immediately.
A standard EU bank transfer is treated like an order with payment in advance.
We recommend SEPA money transfers for cheap and quick payment.
You must just make sure that you supply your IBAN and swift/BIC code. After your payment has been received you will receive confirmation of payment from us and the packet will be sent immediately.
Payment via PayPal allows you to pay for orders using existing PayPay credit or a credit card. All you have to do is click on the PayPal link after making the purchase and make payment. Your order will be sent directly after payment has been made. We normally dispatch orders that were paid for before 15:00 hrs on the same day.
Credit card payments
You may select payment by credit card if you have a Master or Visa card. Please make sure that all details are correct. Your order will be sent directly after the order process is complete and payment has been made. We normally dispatch orders that were paid for before 15:00 hrs on the same day.
Please note! Please make sure that the details of account holder, orderer and the delivery address are the same when paying with credit card. Otherwise you must accept a delay so that the card can be checked.
Instant money transfer payments
With instant money transfers, you can pay during the order process via the Pin/tan process. Your order will be sent directly after the order process is complete and payment has been made. We normally dispatch orders that were paid for before 15:00 hrs on the same day.
Finally, a word on payment methods which do not include instant payment.
You will be reminded within five days via automatic email regarding your payment if we have not received anything from you. If you have already made payment, please just ignore this email. A further reminder will be sent by our system after 10 days. Please note that we will reserve your order for 14 days. Afterwards the items will become available for sale again. If you do not receive confirmation of payment within three days of making payment, please contact our support on 030 - 409 982 41 or by email using email@example.com Please remember that banks do not process money transfers at weekends or on public holidays.
Please note! Recently, we have seen more and more cases where postmen/women have not left delivery cards regarding failed delivery attempts. In this case, please contact your local post office or call us on 030 409 982 41 or send us an email using firstname.lastname@example.org
Special deadline for returning goods around Christmas